When you sign up to sell with us, you automatically agree to the Terms and Conditions. We obviously recommend that you look at these BUT phew we’ve shortened them and they are in plain English! Here are the easy to digest Obligations which we include in the Terms and Conditions. Agreeing to these means we both keep our side of the bargain, work as a team and offer something really amazing and unique to our customers. Having these Obligations is just part and parcel of explaining the business side of things clearly.
Your Obligations:
Be committed to selling your work online
Stick to our standard in terms of what you can sell and quality of product. Refer to What and Where you can Sell in Selling with Us
Stick to to our customer service standard eg. answering customer queries, posting in good time
Be keen to earn an income or part income from sales generated through our Marketplace
Stick to our pricing standard. Keep to the same prices across your public forums and outlets so as not to purposefully undercut your goods on this platform. We reserve the right to cease your trading if you are wilfully undercutting and using the platform solely to promote your products on other platforms or directly.
Sell only in agreed outlets and platforms. Refer to What and Where you can Sell in Selling with Us
Follow the Help Guides provided to set up your Store , Shipping and to upload your Products. They are attached in emails and on your Seller Dashboard
have a great profile image, banner and compelling artist biography
Have at least 10 products listed at any one time with high quality images, clear descriptions, Categories, Tags and other information according to the Help Guides
Upload products which are available or are available on commission only
Upload quality images 1000 pixels on one side which enhance your work. Images are the most important thing when selling online. Your uploaded images will convert to a thumbnail, main product image and zoom automatically through the site’s software
Be organised with sales, customer queries, sufficient packaging, good presentation, prompt deliveries and effective returns policy in line with ours
Include an Art in the Heart Packing Slip available to print off when you get an order. You cannot use your own branding and contact information with the purpose of trading directly with an Art in the Heart customer. This is a normal rule with all online selling platforms including Amazon
Join us and interact with us on social media: Join the Facebook group Artists and Makers UK (Art in the Heart), join the Facebook closed group Art in the Heart Online Sellers, Like the official Facebook Page artintheheartUK; follow us on Twitter artintheheart1 and Instagram artintheheartUK
Support the Art in the Heart brand and website. The most obvious way is to provide a link to your shop from your own social media and your own websites
Inform us of your bank details when requested, so we can transfer your net earnings
Pay at source 25% commission to us on all your sales. This happens automatically
Our Obligations:
Provide a hosted, fully serviced, data protected online marketplace for the effective sale of your art and craft
Provide access to and facility to order 24 hours a day with an effective Content Management System
Provide you with a Storefront and dedicated web address to use for your marketing
Provide you with a facility to upload limitless products
Provide you with an easy to use Dashboard with Help Guides, an online forum and direct access to ask questions
Vet all prospective artists and makers wanting to sell with us in terms of product standard and ability to sell efficiently online
Monitor the site for quality control purposes with regular spot checks
Engage in ongoing optimised SEO and online and hard copy marketing activities including Facebook, Twitter, Instagram and YouTube, magazines
Allow you to withdraw your money
Be available for queries by email and when necessary by phone Thursday and Friday 9am-5pm
Disclaimers:
We cannot be responsible for your lack of sales if we are meeting our obligations in these Obligations and the Terms and Conditions
We cannot be responsible for damaged goods you have sent or returns, although if we have taken payment and the item is being returned to you, then we will pay the refund. Please refer to our Returns and Refunds Policy
We have the right to stop your sales on our Marketplace if you are in breach of any of the Terms and Conditions or the Obligations set out here. We shall contact you to say why you are in breach and allow you to rectify the breach. If the breach persists you will no longer be able to trade on our platform.
We recommend that you read the full Seller Terms and Conditions, our legal binding document
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