Seller Obligations (Terms and Conditions in Brief)

Before you can become a Seller with us, you have to agree to the Terms and Conditions and these Obligations which form part of the Terms and Conditions. You do this when you Sign Up with us. We are obliged to keep to our side of the bargain and if you do too, then we can offer a great product and service to our customers. It’s all about teamwork. Don’t let these put you off. It’s just part and parcel of explaining the business side of things clearly.

 Your Obligations:

 Be committed to selling your work
 Be committed to online selling
 Uphold our quality control standards in terms of what you can sell and quality of product. Refer to What and Where you can Sell in Selling with Us
 Uphold our quality control standards in terms of customer service
 Be keen to earn an income or part income from sales generated through our Marketplace.
 Maintain standard pricing in all your other public forums and outlets so as not to purposefully undercut your goods on this platform. You selling successfully on here, means that we can grow and grow which in turn means that you will get even more sales. We reserve the right to cease your trading if you are wilfully undercutting.
 Sell only in agreed outlets and platforms. Refer to What and Where you can Sell in Selling with Us
 Follow Guidelines provided to set up your Store and upload your products
 Have at least 10 products listed at any one time with high quality images, clear descriptions according to the given format making direct connections with the narrative of your products, the handcrafted, original unique nature and inspiration for example
 Upload quality images 1000 pixels on one side which enhance your work. Images are the most important thing when selling online. Your uploaded images will convert to a thumbnail, main product image and zoom automatically through the site’s software
 Be organised with sales, customer queries, sufficient packaging, good presentation, prompt deliveries and effective returns policy in line with ours
 Include an Art in the Heart Packing Slip available to print off when you get an order and Leaflet we provide. Sellers are forbidden to use their own branding and contact information with the purpose of trading directly with an Art in the Heart customer
 Pay a non-refundable £25 annual subscription fee when you become a Seller with us. This will be requested through Paypal. NOTE. FREE REGISTRATION FOR 2018.
 Inform us of your bank details so we can transfer your net earnings at the end of each month.
 Pay at source 25% commission to us on all your sales. This happens automatically


Our Obligations:

 Provide a hosted, fully serviced, data protected online marketplace for the effective sale of your art and craft

 Provide access to and facility to order 24 hours a day with an effective Content Management System
 Provide you with a Storefront and dedicated web address to use for your marketing
 Provide you with a facility to upload limitless products
 Provide you with an easy to use Dashboard with Help Guides and Support if required
 Vet all prospective artists and makers wanting to sell with us in terms of product standard and ability to sell efficiently online
 Monitor the site for quality control purposes with regular spot checks
 Engage in ongoing optimised SEO and online and hard copy marketing activities
 Allow you to withdraw your money as long as you have earned at least £30.
 Be available for queries by email and when necessary by phone during opening hours Monday-Friday 9am-5.30pm


 We cannot be responsible for your lack of sales if we are meeting our obligations in these Obligations and the Terms and Conditions
 We cannot be responsible for damaged goods you have sent or returns, although if we have taken payment and the item is being returned to you, then we will pay the refund. Please refer to our Returns and Refunds Policy
 We have the right to stop your sales on our Marketplace if you are in breach of any of the Terms and Conditions or the Obligations set out here. We shall contact you to say why you are in breach and allow you to rectify the breach. If the breach persists you will no longer be able to trade on our platform. Your subscription fee is non-refundable. FREE REGISTRATION FOR 2018. This is explained fully in the Terms and Conditions.

We recommend that you read the full Seller Terms and Conditions, our legal binding document