Ready to ship in 1-2 weeks from Ireland

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Shipping Policy

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Orders, under normal circumstances and circumstances within our control, most items are made and shipped and should arrive within 5 – 7 working days. Bespoke orders we will confirm at time of order. Due to circumstances out of our control, order may be delayed. H&H Design & Detail always makes every effort to deliver goods on time as requested at the time the order was placed. However, we cannot guarantee this, and we will not accept any liability if your order is delivered outside any previously agreed time or date. We will do our best to advise you of any delay or if the item is not available. If there is any damage during delivery, we will endeavor to replace or repair the items as quickly as possible, however we are not liable for any costs you may have incurred. Please note that someone will be required to sign for and carefully check the goods at time of delivery. If you there is no one at you shipping address to sign for the delivery, then the courier company reserve the right to deliver to a neighbor if they are willing to sign for it. If the courier has made 2 attempts to deliver your parcel and there is no one available to take delivery, the parcel will be returned to us and a second delivery charge will need to be made. H&H Design & Detail will not accept any liability for damage to a product at the customer’s property, or any personal injury to the customer or any third party. H&H Design & Detail can not be held liable if we are not able fulfil any last-minute changes to your shipping address. Any requests to change a Shipping or Billing address must be put in an email and we will do our best to accommodate. If we are not able to change your address we will notify you by phone/email. If your order has been completed and we have informed you but you are unable to take delivery, H&H Design & Detail will not be held responsible for any movement in the Timber. Whilst we will take every care to protect your item while we store it until you are ready to take delivery, H&H Design & Detail can not be held responsible for any damage that may occur, as we are a working workshop and space can become very limited.

H&H Design & Detail cannot be held liable for any injury to persons moving or taking delivery no matter how it’s caused. All our Irish deliveries are made via courier An Post, we reserve the right to choose which courier. Delivery hours can vary, general hours are between 7am-8pm. Delivery to other areas will be sent via an international courier of equal service. Please note that we are mostly able to track the orders with our courier, but can not be held responsible for their service. If you require delivery with full tracking, please contact us on: 00 353 68 44665
All goods must be inspected for damage or shortfall on delivery and must be reported to us within 24 hours of delivery. All orders being transported overseas by the customer must be unwrapped and checked upon delivery and any damage or shortfall must be reported to us within 24 hours and not taken out of Ireland. If not H&H Design & Detail will not be held liable for any damage. No claims for damage can be made after this. Goods will not be left without a valid signature from the Customer or a responsible person. On occasion, by the courier, goods can be left with a neighbour, the customer accepts this and can not hold H&H Design & Detail responsible for any damages caused unless specified on date of order by the customer.

All packaging must be kept if any returns are to be made. Couriers can sometimes requests to see image or even inspect the goods and packaging directly. This is part of their T&Cs which H&H Design & Detail and the customer must abide by. If packaging is disposed of before a claim has been made, we may not be able to issue a refund or replace the damaged item.

All delivery notes added to the order will be added to your delivery notes. The couriers will do their best to accommodate, but can not guarantee all requests can be carried out. H&H Design & Detail can not be held responsible for delivery requests. If a request is made to leave the parcel somewhere, this is the responsibility of the customer and H&H Design & Detail are not able to take any action if the parcel gets lost or stolen.
The loss of a parcel is beyond our control. Once an order leaves our workshop we are then bound by the Terms & Conditions of the courier. If your parcel has been lost in transit, we must comply with all search procedures they have to do. This can take several days and beyond. Once the courier has determined the location of your parcel, it will be sent on to you ASAP. If the parcel can not be located, then we have to comply with the couriers claims procedures. This can take up to 6 weeks for the courier to arrange a refund and then a week for H&H Design & Detail to arrange the refund back to the customer. The timescales are beyond our control and are legally binding. We will do everything we can to help speed up the process and in the meantime will keep the customer informed as and when any progress is made.

N.B. Once your product leaves our workshop it goes through many different climates on its journey to you. During this period some slight movement and cracks can occur. Once you have taken delivery, there will be a period of time that your product needs to settle into its new environment.

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Refund Policy

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If for any reason you are unhappy with your purchase, please let us know. We ask that you contact us within 24 hours of receipt on 00 353 68 44665 or by email hhdesigndetail@gmail.com. Only items that are blank and not made to order can be returned. All items should be returned within 7 days of receipt in a re-saleable condition. Bespoke/Personalised/Made to order items may only be returned and repaired or replaced, they are non refundable. We reserve the right to offer the customer a refund or exchange at our discretion. This is a one time only offer and only valid at the time the offer is made. It is not an open-ended offer. Where possible, we would ask that you return the item(s) with the original packaging. We are not responsible for return postage. All returns must be sent back via a recorded signed for delivery at the expense of the customer. If you wish to return an item, please contact us first on: 00 353 68 44665 or email: hhdesigndetail@gmail.com to discuss the return of your item.