Help & FAQs

Contact

General Enquiries



Contact

How can I contact you?

If you have a question about any products on the site please visit the relevant seller page and fill out the “contact seller” form.

You can find the relevant seller either by going to the relevant product in question, selecting the ‘seller info’ tab and clicking on the shop link or through our Artists and Makers page.

If you wish to enquire about an order you have already made, please contact the seller concerned first. You can do this by following the instructions in your ‘order confirmed’ or ‘order dispatched’ emails.

For all other enquiries, please click here.

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Who do I contact if I have an enquiry about my order?

If you wish to enquire about an order you have already made, please contact the seller concerned. You can do this by following the instructions in your ‘order confirmed’ or ‘order dispatched’ emails. The seller will deal with your enquiry in the first instance. If you email us to ask where your order is, we’ll ask you to attempt to contact the seller first. Our sellers are expected to maintain high standards of customer service and should reply to your email promptly. We will of course be very happy to help if it’s still needed after you have contacted the seller.

If you have an account with us, you can also view the status of your order by signing in, going to your account the clicking right menu above the search box to sign in, go to ‘my account’, then click ‘my orders’.

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General Enquiries

How does the Art in the Heart Marketplace work?

Everything you see or buy comes from artists, artisans and makers who create beautiful pieces and gifts in their studios, home spaces and workshops imbued with their own stories and affection. Your chosen treasures are sold and sent directly from them. We simply bring them together in one marketplace, making it easy for you to browse and shop.

Like that you can choose from some our best creative individuals who want to connect with you. You can choose art work and original gifts from more than one individual. The items are diverse to suit all tastes, whims and lifestyles.

We believe in the direct link with the creator so you can ask any question directly to them before you order. You may want to know more about how it’s made or what it’s made of or the ideas behind it. Go ahead. Just click on the Ask the Seller on any product page. Once your order has been placed, each seller will email you to confirm that your order has been accepted and again when your items are on their way to you.

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